Technical Support Engineer

Technical Support Engineer 

For over 70 years, PSI has been providing solutions to corporations, professional associations and government regulatory agencies and has grown to be one of the largest providers of eAssessment examinations globally for IT user qualifications.  As worldwide leaders in eAssessment, Certification and Talent Management, we now deliver in excess of 10 million online tests per year.

Positions are based at our European headquarters in Royston and there will be opportunities to travel internationally including USA and Europe.

What we offer?

A generous compensation package.

An opportunity to make a significant contribution to the business and our clients.

The chance to challenge yourself, grow and develop your skills by working with leading edge technology, creative people and world class client organisations.

You are self-motivated, independent and have excellent communication skills. We are looking for people who have solid experience as project managers, business analysts, software engineers and client/technical support agents.

Technical Support Engineer (20-25k)

Support technician required to work in a small team based in our Royston office, focussed on supporting a suite of web-based and desktop assessment systems.

Applicants must have an excellent, professional phone manner and previous experience working in a busy support environment. A good understanding of and the ability to troubleshoot desktop and web-based applications is required and candidates must also demonstrate all round technical aptitude.

Day to day tasks will include:

• Monitoring and responding to support tickets
• Providing first line support to customers
• Liaising with the software development team in a second line capacity
• Diagnosing software issues, including replication of errors and bugs
• Other duties as required

To be considered for the role, candidates must:

• Be highly competent with Microsoft Office, Windows Desktop and Server environments
• Have excellent communication skills
• Demonstrate a willingness to learn
• Have a technical understanding of web technologies, Javascript, HTML
• Be able to run basic SQL database queries

Other desirable attributes include:

• Experience using Zendesk ticketing system
• Knowledge of Linux/Unix/RHEL operating systems
• Software development capabilities (any language)

If you are interested in this role please send your CV by clicking apply today.